THE RAVEN STORE ONLINE POLICIES & SHIPPING INFORMATION
This website is hosted by Benedictine College and maintained by personnel of The Raven Store, located on campus at Benedictine College, 1020 North 2nd Street, Atchison, Kan., 66002, 913.360.7448.
Any personal information (personal information being: first and last name, home or other physical address, phone number, email address) gathered to process orders placed on the store’s website are protected by a username and password. Only those personnel authorized to process orders placed on the site will have access to your personal information. Information obtained is not shared with any unauthorized personnel.
Under no circumstances do we share your information with any third parties.
EMAIL ADDRESS INFORMATION
Benedictine College uses your email address information strictly for correspondence with you regarding your original communication with The Raven Store OnLine or to notify you of promotions.
We do not share your email information with any third parties.
CREDIT CARD INFORMATION
Your credit card information is viewed only by those individuals assigned to process order payments. We have procedures in place to protect your personal information. On occasion it may be necessary for us to contact the credit card company to verify that the name and address provided by the consumer match that listed with the credit card company. This assures your security and helps prevent fraud.
SECURE ONLINE ORDERING
Information obtained for the purpose of fulfilling orders placed on the web site is not downloaded to individual computers. The information remains on servers used by The Raven Store. This ensures the utilization of the The Raven Store security measures.
Our site has security measures to protect against loss, misuse or alteration of your information. In addition, federal law protects you as a consumer against unauthorized charges made to your credit card. Talk to your credit card company for more information on protecting yourself from unauthorized charges and identity theft.
If you place an order on this site, you will be asked to set up a password and account. You will be responsible for keeping your password confidential and will bear liability for any activity resulting from its use. Please exit your account at the end of each session. In the event of unauthorized use of your password, notify The Raven Store OnLine immediately at firstname.lastname@example.org.
Benedictine College and The Raven Store OnLine do not share any of your personal information with any third parties. If legally compelled to release personal information to a third party, Benedictine College may or may not notify customers of such release. Notification will be at the discretion of Benedictine College and will be based on the nature and conditions surrounding the release of personal information.
When Benedictine College performs a notification, it will be sent to the email address associated with your account. We will send the email but we cannot guarantee delivery. You are responsible for providing a valid email address and for updating it as your address changes. We may, depending on the importance and urgency of the notification, choose to contact you via telephone or postal mail. When doing so we will use the phone number and/or address associated with your account or transaction.
If for any reason you are not satisfied with an item you have purchased from The Raven Store OnLine, return the unwashed and unworn item within 30 days for a full refund or exchange, minus shipping and handling charges.
When returning items, please include the original packing slip with the return.
Items that have been customized with an individual name or number cannot be returned unless defective. Please send your return, with detailed instructions on exactly what you need done (refund, exchange etc.) to:
The Raven Store Benedictine College
1020 North 2nd Street
Atchison, KS 66002
For questions on returns, please contact The Raven Store OnLine at email@example.com
An email will be sent to you confirming that your order has been received. An additional email will be sent to you notifying you when your order ships. If you do not receive these emails, they may have been blocked by your spam filter.
CANCELLING AN ORDER
If you would like to cancel or change an order that you've just placed, please email firstname.lastname@example.org as soon as possible. We'll do our best to accommodate your request, but items that have already been processed for shipment cannot be cancelled and must be returned or exchanged.
OUT OF STOCK ITEMS
If an item on your order is out of stock, the available items in your order may be shipped. You will not be charged for any backordered items until they are shipped.
If the items on your order are in stock, your order will generally ship the next business day. If your order ships incomplete, you will not be charged for any backordered items until they are shipped. Orders are shipped USPS Priority Mail unless special shipping arrangements have been made.
SHIPPING & HANDLING COSTS
Each order is charged a USPS Priority Mail Flat Rate of $11.00, unless an alternative shipping option is chosen.
All shipping times are based on business days. No shipping occurs on Saturday, Sunday or nationally recognized holidays.
Shipping rates are subject to change without prior notice.
For overnight shipping options, USPS Express Mail, please call customer service at 913-360-7448
All orders will be shipped to international addresses via U.S. Airmail. Packages cannot be tracked and The Raven Store OnLine cannot guarantee delivery of the package. The Raven Store OnLine is not responsible for any orders that are lost or stolen. Due to customs requirements, your package could be delayed. Orders shipped internationally will be charged $25.00 in addition to our regular shipping rates.
PAYMENT AND BILLING
The Raven Store OnLine currently accepts Visa, MasterCard, and Discover.